Package Rights
At The Destinations Group Limited, we are committed to ensuring that your holiday experience is as enjoyable and worry-free as possible. When you book a package holiday with us, you are protected under the Package Travel and Linked Travel Arrangements Regulations 2018. These regulations provide you with important rights and protections, which we outline below.
1. What Is a Package Holiday?
A package holiday is defined as a combination of at least two different types of travel services purchased as part of the same trip or holiday, such as:
- Transport (e.g., flights, trains)
- Accommodation (e.g., hotels, resorts)
- Car rental or other vehicle hire
- Tourist services (e.g., guided tours, excursions) that are a significant part of the holiday
These services must be combined and sold to you at an inclusive price, and be purchased from a single point of sale.
2. Your Key Rights Under the Regulations
When you book a package holiday with us, you are entitled to the following rights:
2.1 Financial Protection
Your payments are protected. This means that if The Destinations Group Limited or any of our suppliers becomes insolvent, your money will be refunded. If you are already on holiday, arrangements will be made to ensure you can continue your trip or be repatriated.
2.2 Pre-Contractual Information
Before you commit to a package holiday, we will provide you with clear and accurate information about the holiday, including:
The main characteristics of the services provided.
The total price, including taxes and any additional fees.
Payment terms and conditions.
Information on visa and health requirements.
Information on the ability to transfer your booking to another person if you cannot go.
2.3 Changes to Your Holiday
If significant changes are made to your holiday (e.g., a change in destination or accommodation), we will inform you as soon as possible. You have the right to:
Accept the changes.
Cancel your holiday and receive a full refund.
Accept an alternative holiday if offered.
2.4 Cancellation Rights
You have the right to cancel your package holiday before it starts in certain situations, including:
If there are unavoidable and extraordinary circumstances at your destination (e.g., natural disasters, significant security issues).
If we make significant changes to the main characteristics of your holiday.
If the price increases by more than 8% after you book.
In these cases, you are entitled to a full refund. You may also cancel at any time before the holiday starts, though a cancellation fee may apply depending on how close to departure you cancel.
2.5 Assistance During Your Holiday
If you encounter difficulties during your holiday, we are obligated to assist you. This includes helping you with:
Accessing medical services.
Arranging alternative travel or accommodation if needed.
Providing support in dealing with local authorities.
2.6 Liability for Services
We are responsible for ensuring that all parts of your holiday are provided as agreed and to a satisfactory standard. If any part of your holiday is not delivered as promised, you have the right to:
Request a remedy or compensation if the problem is not resolved satisfactorily.
Take action against us if we fail to deliver a significant portion of the services included in your package.
3. How to Make a Claim
If you believe that your rights under the Package Travel Regulations have been breached, please contact us immediately. We will work to resolve your issue as quickly as possible. Should you need to escalate your complaint, we can provide details of the relevant authorities or ombudsman services.
4. Additional Information
For more detailed information about your rights under the Package Travel Regulations, you can visit the official UK government website or contact us directly through the ‘Contact’ button at the top right of our website.
