Terms of use
By accessing or using our website, you agree to be bound by the Terms of Use set forth below. These terms govern your access to and use of our services, and they apply to all visitors, users, and others who access or use our website. Please read these terms carefully before using our website. If you do not agree to these terms, you must not access or use our services. We recommend that you print a copy of these terms for future reference. We may update these terms from time to time, so please check this page regularly to ensure you understand the terms that apply at the time of your use.
1. Introduction
Welcome to the website of The Destinations Group Limited (“we”, “us”, or “our”). We are a UK-based travel agency and tour operator, providing a wide range of travel services, including holiday packages, flights, accommodation, and guided tours.
These Terms of Use (“Terms”) govern your access to and use of our website (the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of the updated Terms. We recommend that you review this page periodically to stay informed of any changes.
2. Use of the Website
2.1 Eligibility
The Site is intended for use by individuals who are at least 18 years old and legally capable of entering into binding contracts. By using the Site, you confirm that you meet these eligibility requirements. If you do not meet these requirements, you must not use the Site.
2.2 Permitted Use
You may use the Site solely for personal and non-commercial purposes, such as browsing travel options, making bookings, or obtaining information about our services. You agree to use the Site in accordance with these Terms and all applicable laws and regulations.
2.3 Prohibited Use
You agree not to use the Site in any way that:
Breaches any applicable local, national, or international law or regulation.
Is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
Harms or attempts to harm minors in any way.
Involves the transmission of unsolicited or unauthorised advertising or promotional material (spam).
Involves the transmission of any data, or uploading of any material, that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
Attempts to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
Attacks the Site via a denial-of-service attack or a distributed denial-of-service attack.
Copies, duplicates, reproduces, resells, or otherwise exploits any part of the Site for commercial purposes without our express written consent.
Failure to comply with these Terms may result in us taking any action we deem necessary, including suspending or terminating your access to the Site, without notice.
3. Intellectual Property Rights
3.1 Ownership of Content
All content on this Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, “Content”), is the property of The Destinations Group Limited, our affiliates, or our licensors, and is protected by copyright, trademark, patent, and other intellectual property laws in the United Kingdom and internationally.
3.2 Limited Licence
We grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Site and its Content for your personal and non-commercial use. This licence does not include any right to:
Modify, copy, reproduce, republish, upload, post, transmit, distribute, or exploit in any way any Content from the Site without our prior written consent.
Use any data mining, robots, or similar data gathering and extraction tools.
Use the Site or its Content for any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
3.3 Trademarks
All trademarks, service marks, logos, and trade names displayed on the Site are the registered and unregistered marks of The Destinations Group Limited, our affiliates, or our licensors, and are protected by applicable trademark laws. Nothing contained on the Site grants, by implication or otherwise, any licence or right to use any trademark displayed on the Site without our prior written permission.
3.4 User-Generated Content
If you choose to submit or post any content, such as reviews, comments, or suggestions (collectively, “User Content”), you retain ownership of your User Content. However, by submitting User Content, you grant us a worldwide, perpetual, irrevocable, royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media, whether now known or hereafter developed.
You represent and warrant that any User Content you provide does not infringe any intellectual property rights or other rights of any third party, and you agree to indemnify us against any claims arising from such User Content.
3.5 Reservation of Rights
All rights not expressly granted to you in these Terms are reserved by The Destinations Group Limited. Any unauthorised use of the Site or its Content may result in the termination of the limited licence granted by these Terms and may violate applicable laws, including intellectual property laws.
4. User-Generated Content
4.1 Submitting User Content
We may provide interactive features on the Site that allow you to submit, post, or upload content, including but not limited to reviews, comments, photos, videos, or suggestions (“User Content”). By submitting User Content to the Site, you agree to comply with these Terms and any additional terms that may apply.
4.2 Responsibility for User Content
You are solely responsible for the User Content you submit, post, or upload to the Site. You represent and warrant that:
You own or have the necessary rights, licences, consents, and permissions to use and authorise us to use all intellectual property rights in your User Content.
Your User Content does not infringe, misappropriate, or violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
Your User Content is not unlawful, defamatory, obscene, offensive, abusive, harassing, violent, or otherwise objectionable.
4.3 Licence to Use User Content
By submitting User Content, you grant The Destinations Group Limited a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Site and our business, including for promoting and redistributing part or all of the Site in any media formats and through any media channels.
You also grant each user of the Site a non-exclusive licence to access your User Content through the Site and to use, reproduce, distribute, display, and perform such User Content as permitted through the functionality of the Site and under these Terms.
4.4 Moderation of User Content
We reserve the right, but are not obligated, to review, monitor, edit, or remove any User Content at our sole discretion and without notice. We do not endorse any User Content, and the views expressed by other users on the Site do not represent our views or values.
4.5 Reporting Violations
If you believe that any User Content on the Site violates these Terms or any applicable law, please report it to us using the contact information provided below. We will review your report and take any action we deem appropriate in our sole discretion.
4.6 No Obligation to Store Content
We do not guarantee that we will continue to host or make available any User Content. We have no obligation to store, maintain, or provide copies of any User Content, and we may delete or remove it at any time without notice.
5. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal data when you use our Site.
By using the Site, you consent to the collection and use of your data as outlined in our Privacy Policy. We encourage you to read the full Privacy Policy to understand our practices regarding your personal information.
You can access the full Privacy Policy at the following link: Privacy Policy.
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us using the details provided on the Privacy Policy page.
6. Booking Terms and Conditions
All bookings made through our Site are subject to our Booking Terms and Conditions, which detail the terms that apply to the travel services we provide, including payments, cancellations, and refunds.
By making a booking through the Site, you agree to be bound by these Booking Terms and Conditions. We strongly recommend that you review them carefully before making any bookings to ensure that you understand the terms that apply to your purchase.
You can access the full Booking Terms and Conditions at the following link: Booking Terms and Conditions.
If you have any questions regarding our Booking Terms and Conditions, please feel free to contact us using the information provided on that page.
7. Disclaimer of Warranties
7.1 General Disclaimer
The Destinations Group Limited provides the Site and its content on an “as is” and “as available” basis without any representations, warranties or conditions of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Site or any content provided on it, including user-generated content, is accurate, complete, reliable, current, or error-free.
7.2 No Warranty on Information
We endeavour to ensure that the information on the Site is correct, but we do not warrant its completeness or accuracy. The information on the Site may be outdated, and we are under no obligation to update such material.
7.3 No Warranty on Site Availability
We do not warrant that the Site, or any function thereof, will always be available uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components. We may suspend, withdraw, discontinue, or change all or any part of the Site without notice.
7.4 Third-Party Links and Services
The Site may contain links to other websites or material which are beyond our control. We are not responsible for content on any site outside the Site. Additionally, your dealings with, or participation in promotions of advertisers found on the Site, including payment and delivery of goods or services, and any other terms (such as warranties) are solely between you and such advertisers. You agree that The Destinations Group Limited shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
7.5 User Responsibilities
You assume full responsibility for your use of the Site and any linked sites. Your sole remedy against us for dissatisfaction with the Site or any content is to stop using the Site or any such content.
8. Limitation of Liability
8.1 General Limitation
To the fullest extent permitted by applicable law, The Destinations Group Limited, its affiliates, officers, directors, employees, agents, suppliers, or licensors will not be liable for any indirect, incidental, special, consequential, punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
Your access to, use of, or inability to use the Site or any content.
Any conduct or content of any third party on the Site, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties.
Any content obtained from the Site.
Unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been informed of the possibility of such damage.
8.2 Specific Limitations
In no event shall The Destinations Group Limited’s total liability for all claims relating to the services exceed the amounts paid by you to The Destinations Group Limited during the past three months for the services in question.
8.3 Exclusions
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
8.4 Third-Party Products and Services
We expressly disclaim any liability related to the fulfilment of any bookings, the quality of services provided by external vendors, or the compliance of third parties with applicable laws and regulations. You acknowledge that such bookings are subject to the terms and conditions of the third-party providers that deliver these services, and that we have no control over such providers.
9. Indemnification
9.1 Indemnity Agreement
You agree to indemnify, defend, and hold harmless The Destinations Group Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of our Site or your breach of these Terms of Use.
9.2 Scope of Indemnity
This indemnification obligation will cover, but is not limited to:
Your violation of any law or the rights of a third party.
Any content submitted by you to the Site.
Your use of the Site and its services, both lawful and unlawful.
Any other person accessing the Site using your Internet account caused by your action or inaction.
9.3 Defence and Control of Claims
If we are obligated to respond to a third-party subpoena or other compulsory legal order or process described above, you will also reimburse us for reasonable legal fees, as well as our employees’ and contractors’ time and materials spent responding to the third-party subpoena or other compulsory legal order or process at reasonable hourly rates.
9.4 Cooperation
You agree to cooperate fully with us in the defence of any claim that is the subject of your obligations hereunder. You agree not to settle any matter without the prior written consent of The Destinations Group Limited. We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you shall not in any event settle any matter without our prior written consent.
10. Governing Law and Jurisdiction
10.1 Governing Law
These Terms of Use, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.
10.2 Jurisdiction
You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms of Use or their subject matter or formation (including non-contractual disputes or claims).
10.3 Compliance with Local Laws
While the Site can be accessed from various locations around the world, it is not intended that the Site or the services provided by us should be used or accessed from jurisdictions where such use or access is not allowed by law. You are responsible for compliance with local laws if and to the extent local laws are applicable.
10.4 Dispute Resolution
We aim to resolve any disputes amicably when they first arise. If you have any complaints or issues with the service, please contact us as detailed on our ‘Contact Us’ page to discuss. Should you feel that your complaint has not been adequately resolved, then you may bring the matter to the courts as stated above.
11. Termination
11.1 Right to Terminate
The Destinations Group Limited reserves the right to terminate or suspend your access to the Site, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Use. Upon termination, your right to use the Site will immediately cease.
11.2 User Initiated Termination
You may terminate your use of the Site at any time by discontinuing your use of any and all parts of the Site.
11.3 Effects of Termination
Upon termination:
All rights granted to you under these Terms of Use will terminate immediately.
You must cease all use of the Site and delete all copies of any part of the Site in your possession.
Sections of these Terms that, by their nature, should survive termination will continue in full effect post-termination, including, but not limited to, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
11.4 Account Deactivation
If applicable, we may also deactivate your account and all related information and files in your account without prior notice or liability. Any amounts owed to you before such termination or deactivation will be immediately due and payable to us.
11.5 No Liability for Termination
We will not be liable to you or any third party for termination of your access to the Site or deactivation of your account. Any termination of these Terms of Use does not affect any accrued rights and obligations of either party as at the time of termination.
12. Contact Information
Should you have any questions, concerns, or need assistance regarding our Site or these Terms of Use, please reach out to us through our contact options available.
To contact us:
- Click on ‘Contact‘ located in the top right-hand corner of our website. This will direct you to our contact page where you can find various methods to get in touch with us, including email, phone, and possibly a contact form.
We are committed to providing you with the support you need and will strive to respond to all inquiries as swiftly as possible.
13. Miscellaneous
13.1 Entire Agreement
These Terms of Use, together with any policies and additional terms referenced herein and/or available by hyperlink, constitute the entire agreement between you and The Destinations Group Limited regarding your use of the Site, superseding any prior agreements between you and us relating to your use of the Site.
13.2 Severability
If any provision of these Terms of Use is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
13.3 Waiver
No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and The Destinations Group Limited’s failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
13.4 Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without The Destinations Group Limited’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. The Destinations Group Limited may assign or transfer these Terms, at its sole discretion, without restriction.
13.5 Headings
The section headings in these Terms of Use are for convenience only and have no legal or contractual effect.
13.6 Notice
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms of Use, will be in writing and given by The Destinations Group Limited (i) via email (in each case to the address that you provide) or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
13.7 Conflict
In the event of any conflict between these Terms of Use and any policy or specific agreement you may have with The Destinations Group Limited, the terms of that policy or specific agreement will prevail.
