H10 Big Sur

Russell did a great job, offering me various options for dates and stays at the resort I wanted to visit. He also provided several suggestions that might suit me well. Nothing was too much trouble. He was quick to reply to questions and provided updates where I needed them. I am looking forward to booking again.

Russ was great throughout; he looked for different hotel options for us, then assisted through the booking process, keeping us informed right up until we were ready to go on our holiday. He also checked in with us while we were away to make sure that everything was okay and the hotels were what we expected. We would definitely book again with him and recommend him to friends and family. Thanks, Russ, for all your hard work; we had a fabulous holiday.

I would definitely recommend using Russ to book your holiday. We weren't 100% sure where we wanted to go, but we gave him some options and he came back with several alternatives, which we asked him to modify in terms of hotels and airports a few times. He was always patient and helpful; nothing was too much trouble for him. Holiday booked—thanks, Russ!

Russell was superb. Requirements kept changing as organising my family is like herding cats, but it didn't faze him. He responded accordingly and provided many options, sorting everything out several times! Thank you so much for your patience and for finding us numerous options to choose from.

Russell Thompson from Sheffield provided excellent service through Destinations Desired. While on holiday, I encountered issues with air traffic control which caused significant delays on the return flight. Russell sent me timely messages, keeping me well-informed throughout the ordeal. His dedication and care truly stood out, reflecting outstanding customer service in an age often dominated by automation. I will definitely use this company again.

Hayley was amazing from start to finish. Nothing was ever too much trouble. She was always very helpful and communicated well. Our trip was fantastic, and we didn't have to worry about a thing as Hayley had taken care of it all in advance.

I have known Russell for many years as our travel agent; nothing is too much trouble for him. He is so patient and will always secure you a good deal. Moreover, he keeps you up to date with anything of importance throughout your journey. Russ, you're the best!

What can I say? Another holiday booked with the amazing and very patient Hayley. This time, the booking was for my daughter's hen do in 2024. Hayley was helpful with the destinations, advice on tour operators, and bookings for a hen party. I had not realised that certain operators and hotels do not allow hen or stag parties. She has also gone the extra mile by checking additional information for us.

Hayley is amazing. She's very friendly, prompt in responding to queries and my seemingly silly questions! She is also very efficient with email confirmations and paperwork. We have just returned from another well-organised, hassle-free holiday. Thank you so much for keeping us well-informed with updates, advice, and all the necessary paperwork. We had a great time, thank you.

We have recently booked our next holiday with Russ. Right from making an enquiry to paying the deposit, Russ has been a pleasure to book with. He replies quickly and answered any questions we had. We will certainly be looking to book more holidays. Thank you for being so helpful.

Hayley was amazing, really helpful, and listened to what we were hoping to achieve. She made some very useful suggestions. She was very patient, and nothing was too much trouble. Excellent service; I can't thank Hayley enough.

Hayley helped us book our dream honeymoon and made the process very easy! She explored many options for us, tweaking our itinerary until it was absolutely perfect. Communication was very prompt, and nothing was too much trouble.

Gemma was really knowledgeable and helpful, and found a number of different holidays suitable for what we were looking for. Would highly recommend.

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